Troubleshooting

Troubleshooting

Podium Screen Not Updating

Symptoms: You clicked Publish in the Control Panel but the podium screen didn’t change.

Solutions:

1. Check internet connection — Make sure the podium device has internet access
2. Refresh the page — On the podium device, press F5 or Ctrl+R
3. Wait a moment — Updates can take up to 60 seconds; give it some time
4. Check the URL — Is the correct podium URL open on the device?
5. Hard refresh — In Chrome, press Ctrl+Shift+R to clear cache and reload

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Control Panel Won’t Load

Symptoms: The Control Panel page appears blank or shows an error.

Solutions:

1. Session may have expired — Sign out and sign back in
2. Refresh the page — Press F5
3. Clear browser cache — Ctrl+Shift+Delete → Clear cached data
4. Try a different browser — Chrome is recommended

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Verification Email Not Received

Symptoms: You registered but the verification email didn’t arrive.

Solutions:

1. Check your spam folder — Email filters may have redirected it
2. Wait 5 minutes — Email delivery can sometimes be delayed
3. Resend it — Use the “Resend verification email” option on the login page
4. Check the email address — Did you enter the correct address during registration?

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Can’t Log In

Symptoms: You enter your email and password but login fails.

Solutions:

1. Check the password — It’s case-sensitive
2. Reset your password — Use “Forgot Password” to set a new one
3. 2FA issue — If 2FA is enabled, make sure you’re entering the current code (30-second validity)
4. Use a backup code — If you can’t access your authenticator app, use one of your backup codes
5. Email not verified — If you haven’t verified your email yet, do that first

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Podium URL Not Opening

Symptoms: The podium URL doesn’t load on the display device.

Solutions:

1. Check the URL — Make sure the full URL was copied (should start with https://)
2. Internet connection — Verify the device has internet access
3. Is the podium active? — Check in the dashboard that the podium is enabled
4. Try Chrome — Other browsers may have compatibility issues

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Speaker Photo Not Uploading

Symptoms: You get an error when trying to upload a photo.

Solutions:

1. File size — Photo must be under 5 MB
2. File format — Only JPG and PNG are supported
3. Stable connection — Make sure your internet connection is stable during upload
4. Update your browser — Use the latest version of Chrome

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Still Can’t Resolve the Issue?

If the steps above didn’t help, contact the support team and include:

• Which page or action you’re experiencing the problem on
• The exact error message text
• Your browser and operating system details